Support & Help

Trial Room Fit

Last Updated:

📱 Getting Started

How to Use Virtual Try-On

  1. Upload Your Photo: Take a photo or select one from your gallery. Make sure you're facing the camera with good lighting.
  2. Select a Garment: Choose from our collection of clothing items or upload your own garment image.
  3. Try It On: Our AI will process the image and show you how the garment looks on you.
  4. Save or Share: Save your favorite try-on results or share them with friends.

Tips for Best Results

  • Use good lighting - natural light works best
  • Stand against a plain background
  • Wear form-fitting clothes for better accuracy
  • Ensure your full body is visible in the photo
  • Keep your phone steady while taking photos

❓ Frequently Asked Questions

Account & Subscription

  • How do I create an account?
    You can sign up using your email, Google account, or Apple ID directly in the app.
  • How do I manage my subscription?
    Subscription management is handled through your device's app store (App Store for iOS or Google Play for Android).
  • How do I delete my account?
    You can delete your account from the Settings screen in the app, or visit our Delete Account page.
  • What happens to my data if I delete my account?
    All your account data, images, and try-on results will be permanently deleted and cannot be recovered.

Technical Issues

  • The app crashes or freezes
    Try closing and reopening the app. If the issue persists, restart your device or reinstall the app.
  • Try-on results look incorrect
    Ensure you're using a clear, well-lit photo with your full body visible. Try adjusting the lighting or taking a new photo.
  • Images won't upload
    Check your internet connection. Ensure the image file size isn't too large (we recommend under 10MB).
  • Processing takes too long
    Processing time depends on your internet connection and server load. Please wait a few moments. If it takes more than 2 minutes, try again.

Privacy & Security

  • How is my data stored?
    Your data is securely stored using Firebase (Google Cloud Platform). See our Privacy Policy for more details.
  • Are my photos used to train AI?
    No, we do not use your images to train AI models without your explicit consent.
  • Who can see my try-on results?
    Only you can see your try-on results unless you choose to share them.

🔧 Troubleshooting

Common Issues and Solutions

App Won't Open

  • Restart your device
  • Check if you have the latest version of the app
  • Reinstall the app from the App Store or Google Play
  • Ensure your device meets the minimum requirements

Poor Try-On Quality

  • Use better lighting - avoid shadows and backlighting
  • Ensure your photo is clear and in focus
  • Stand against a plain background
  • Make sure your full body is visible
  • Try a different angle or pose

Payment Issues

  • Check your payment method in your device's app store
  • Ensure you have sufficient funds or valid payment method
  • Contact Apple Support (iOS) or Google Play Support (Android) for billing issues
  • Check your subscription status in the app's Settings

📧 Contact Support

If you need additional help or have questions not covered here, please contact our support team:

📧 Email Support

Email: vinayvarma2412@gmail.com

We typically respond within 24-48 hours. Please include:

  • Your account email or user ID
  • Device type and OS version
  • App version (found in Settings)
  • Description of the issue
  • Screenshots if applicable

In-App Support

You can also reach out to our support team directly from within the app:

  1. Open the app
  2. Go to Settings
  3. Tap on "Contact Support" or "Help & Support"
  4. Fill out the support form

📱 App Information

  • Minimum Requirements:
    • iOS: iOS 13.0 or later
    • Android: Android 8.0 (API level 26) or later
  • Internet Connection: Required for uploading images and processing try-ons
  • Storage: Ensure you have sufficient storage space for photos and app data
  • Camera: Camera access is required to take photos for try-on

🔗 Additional Resources